Programme Associate (Protection & AAP) Vacancy-Job Ref: GJTRWFP/2308/202436

Programme Associate (Protection & AAP) Vacancy-Job Ref: GJTRWFP/2308/202436
Mersin (Turkey)
JOB DESCRIPTION
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
Are you interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people?
If so, an exciting & fulfilling career awaits you!!! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.
ABOUT WFP: The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
WHY JOIN WFP?:
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
ORGANIZATIONAL CONTEXT
In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.
WFP Syria Country Office’s Mersin Area Office operates across borders to assist around 1 million people residing in Northwest Syria each month, through its cooperating partners via various assistance modalities.
JOB PURPOSE
The AAP associate is expected to take the responsibility for completion of a range of processes and activities related to managing the beneficiaries’ feedback and complaint mechanism, assessing the accountability of WFP to its beneficiaries, and taking protection and gender measures into consideration during project implementation.
KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive)
Under the supervision of the Head of Monitoring and Evaluation Unit, the incumbent will be responsible for:
Manage, track, and ensure proper response is provided to complaints, inquiries, and feedback received through WFP’s Call Centre or other channels.
Conduct sensitization sessions to partners staff about the complaint & feedback mechanisms, PSEA, gender-sensitive progamming, and protection risks to improve and enhance their performance and project implementation.
Participate in regular visits to the communities to conduct KIIs and FGDs with the affected population to inform programme and management on the quality of WFPs engagement and interventions.
Develop frequently asked questions (FAQs) directed towards the affected populations regarding WFPs targeting, registration, and programming.
Facilitate the expansion of WFPs Call Centre by developing and operationalizing a sensitization plan.
Provide regular trainings and updates to WFP’s Call Centre operators on Mersin AO activities, messaging, and service mapping.
Review and analyse the monthly CP and WFP CFM reports and share results and recommendations with CPs and WFP management and programme staff.
Engage with key stakeholders in the humanitarian community regarding AAP, Protection, Gender and Communication to share best practices and coordinate cross-learning.
Provide additional support services as required.
QUALIFICATIONS AND EXPERIENCE
Education:
Completion of secondary school education.
A post-secondary certificate in the related functional area is desirable.
Experience:
At least six years of progressively responsible support experience including at least one year in the field of AAP, Gender, Protection, humanitarian operations, or another related field.
Knowledge and Skills:
Knowledge of qualitative and/or quantitative methodologies
Advanced skills in designing XLSForms and using ODK (Open Data Kit)
Knowledge of AAP essentials i.e. CFM Mechanisms, Protection, Gender
Knowledge and experience in data analysis using tools like SPSS, R, Excel
Knowledge and experience in summarizing and reporting findings
Language
Fluency in both oral and written communication in the UN language in use at the duty station (English) and in the duty station’s language. Given the context, fluency in both oral and written communication in Arabic is required for this position.

Please click on the button below to Apply.